Question Do I need to set up an account to place my order?
AnswerNo, you can shop at Velvet without creating an account. Creating an account is very simple and useful so we recommend it for easier follow up of your orders and further purchases.
Question When will my order ship?
AnswerPlease allow 2 working days for your order to be processed and shipped. You will receive your purchases in 4 – 5 (for local orders) or 9 – 10 (for international orders) working days after your order has been shipped.
Question What is your return policy?
AnswerPlease visit our Returns Page for details.
Question Do you have any tips to care for my velvet underwear?
AnswerWe recommend to wash by hand in cold water with gentle cleaner, no bleach. Have in mind that our clothes have velvet stripes which require some good care in order to last.
Question How can I be sure of my size?
AnswerPlease visit our Size Chart Page for details.